SHYBES

Privacy Policy

This Privacy Policy describes how Shybes Automotive (registered messaging Brand: Shybes) handles information for shybes.com and its own service communications. Updated October 4, 2026.

Scope

This policy covers Shybes' own website and customer service messaging. It does not authorize other repair shops to use your information or SMS consent. Service OS remains in private pilot; general signup and paid subscriptions are not offered on this website. Customer SMS delivery is being prepared and is not yet offered as a live service.

Information we handle

The public website presents product information. It does not offer customer accounts, accept repair records or media uploads, or collect payment card details. These public pages do not include advertising trackers or analytics scripts. Our hosting provider may process technical information such as IP addresses, browser details, requested pages, and request times to deliver and protect the website.

When you provide information for automotive service, the service workflow can record your name, contact details, vehicle information, appointment details, repair concerns, repair orders, inspection notes and media, and service approvals. These records are handled in the shop application, separately from the public website.

For service messaging, the workflow is designed to record your mobile number, message content, sender and recipient, timestamps, delivery status, and staff-recorded consent. When SMS is activated, opt-out requests and related messaging records will be used to respect your messaging choices. These descriptions do not mean that messaging has already been activated.

How information is used

We use information provided for service to organize appointments and repair work, document inspections and approvals, maintain service records, and respond to customer questions. When service messaging becomes available and you opt in, we will use your mobile number and relevant service details to send and manage communications about your appointments, repairs, approvals, and vehicle pickup. Consent and opt-out records support your messaging choices.

SMS privacy and sharing

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile numbers, SMS consent, and opt-in records will not be sold, rented, or shared with third parties, affiliates, or lead generators for marketing or promotional purposes. Consent to receive Shybes messages is not transferred to another business or shop.

Service providers may process the information needed to host our systems and, when enabled, deliver Shybes' service messages. This operational processing does not permit marketing use of your mobile number, consent, or opt-in records. Twilio is the planned SMS delivery provider. We may disclose information when required by law; this does not authorize marketing sales or sharing.

Your messaging choices

When Shybes service messaging is available, you may opt out by replying STOP and request help by replying HELP. Message frequency varies. Message and data rates may apply. See our SMS Terms for details. Providing a phone number alone does not enroll you in SMS messaging.

Privacy questions

For privacy or messaging assistance, email support@shybes.com. This address routes to the Shybes Automotive mailbox.

Updates

We will post updates to this policy on this page and revise the date above.